In November 2018, Surrey and Sussex Healthcare was inspected by the Care Quality Commission, specifically East Surrey Hospital. This facility primarily serves those living in the east Surrey, South Croydon and north-east West Sussex areas. The hospital provides the primary services of surgery, medical care, maternity services, urgent and emergency care and outpatient care. All of these areas were inspected in terms of quality of service. This was the facilities first inspection since May of 2014. At that time, Sussex Healthcare received a rating of “good”, but some areas had a lower rating, especially outpatient services which was reported as needing improvement. After this inspection, improvement methods were put into place throughout the organization.
Sussex Healthcare implemented a continuous improvement effort and specifically focused on the feedback from the 2014 inspection. Credit for the improvements in the latest inspection was given to all of the employees for their dedication and hard work during this focus on improvement. Michael Wilson, chie executive officer for Surrey and Sussex Healthcare commented that the employee’s hard work and dedication made a real difference in terms of providing the best patient care possible.
This effort and commitment by all Sussex Healthcare staff resulted in much improved results at their latest 2018 inspection, again at East Surrey Hospital. After looking at the five core areas of service, and also assessing the organization’s management and leadership, an improved rating was given by inspectors. The highest possible rating of outstanding was given to the organization for being well-led, responsive and caring. A good rating was given to the hospital for being safe and effective. The organization received an overall rating of outstanding. This is the highest rating that can be given. There are only eight other organizations in England that have earned this outstanding rating. Through a continuous improvement effort, the hospital will continue to provide outstanding services for all patients.