White Shark Media is a Digital Marketing Agency that helps companies build and manage their online presence. They work primarily with small to medium sized companies.
They have built a solid reputation for their cost-effective online Marketing Campaigns and quality customer service.
They offer online marketing know-how and a number of proprietary platforms to help monitor and track results. They provide Google Analytics Integration Services, and a proprietary reporting software system.
The company started in 2011. They are currently one of only 29 Google AdWords Premier SMB Partners in the United States.
As with most young companies, White Shark Media has had growing pains and they have learned from their mistakes. Their very first customer is still with them today.
They currently employ over 150 employees in three different countries. Clients reached out to the company with concerns and White Shark responded by correcting early problems.
Some of the customer concerns included:
• Clients had lost touch with the Ad Campaigns. They realized that their reporting procedures were not adequate enough to allow clients to easily review their reports and understand what they meant.
To correct the situation, they now make sure that each client understands their reporting system. They help them find the information that is critical to them.
• Some clients were unhappy about the communications channels with the company. They claimed to have a difficult time reaching their contact person.
• Clients can now contact their strategist directly, rather than having to go through a receptionist. Now clients can easily get in touch with the person they need right away. They will be able to talk to that person’s supervisor if they are out of the office.
• Many claimed their old campaigns had been doing better than the new ones. To correct this problem, they make sure to use all successful campaigns as a part of the new one. Learn more about White Shark Media Complaints: http://www.whitesharkmedia.com/testimonials/ and https://www.glassdoor.com/Reviews/White-Shark-Media-Reviews-E1046701.htm
This will keep results the same for the first couple of months, until the new campaigns benefits kick in. Also supervisors review campaign strategies to make sure that continuity is maintained.
• Better tracking methods are being used to help clients follow their results and understand them better.
White Shark Media will continue to use the feedback they get from customers to improve their services on an ongoing basis.